Cognify uses smart understanding and automation to answer customers faster, equip teams with context, and surface insights that grow revenue all without heavy engineering overhead.
To configure SSO for your enterprise team, navigate toSettings > Security. You'll need your Identity Provider (IdP) metadata XML file.
Sync your knowledge sources and support tools in a few clicks.
Add domain examples or fine-tune responses with your tone and policies.
Route tickets, suggest replies, and serve customers through chat, email, or internal tools.
Cognify is built as a modular system, activate only what you need, expand when you're ready. These components plug into your stack and deliver immediate value.
Conversational assistant that answers customer queries in real-time using your verified knowledge base. It reduces repetitive ticket volume and provides fast, human-like responses that remain consistent with your policies.
AI companion for support and sales agents. It offers real‑time suggested replies, contextual lookup, entity highlighting, and automated ticket summarization to accelerate resolution times and reduce cognitive load.
Intelligence analytics dashboard. It reveals trends, patterns, content gaps, model accuracy, most‑asked topics, and support efficiency metrics — helping you continuously improve your knowledge assets.
Integrations hub that makes setup seamless. Connects with support centers, email pipelines, CRMs, internal drives, and custom endpoints so data flows securely and automatically.
Cognify transforms your customer experience with autonomous agents that understand your product as well as you do.
Connect existing knowledge (docs, help centers, product specs) and let Cognify return accurate, context-aware answers to customers and agents.
Automatically categorize, prioritize, and route tickets so your team works on what matters most.
Turn long conversations and documents into clear summaries and action items.
Out-of-the-box connectors for Zendesk, Intercom, Salesforce, Slack, Google Drive, and more.
To configure SSO for your enterprise team, navigate toSettings > Security. You'll need your Identity Provider (IdP) metadata XML file.
Cognify builds AI tools that make knowledge work faster, safer, and more helpful. We believe teams should spend time on impact — not on searching for answers. Our mission: turn scattered documentation and conversations into usable, trusted intelligence.
Trusted by 200+ companies
SOC2 Type II ready
99.9% uptime SLA
GDPR, CCPA compliant
Choose a plan that fits your growth stage — start small, scale confidently, and only pay for what delivers real value.
Best for individuals or small teams
Best for medium-sized teams
Best for large scale enterprises
Designed to help you streamline your support process, reduce ticket volume, and improve customer satisfaction.